Terms and Conditions

These Terms and Conditions ("Terms") govern the use of this website and the purchase of products from Heartfelt Community Limited ("we", "us", "our"). By accessing or using this website, you agree to be bound by these Terms.

1. About Us

This website is operated by:

Business Name: Heartfelt Community Limited
ABN: 88 653 575 029

Email: [email protected]

2. Acceptance of Terms

By accessing our website or placing an order, you agree to comply with these Terms and all applicable laws and regulations.

If you do not agree with these Terms, you must not use this website.

3. Eligibility

You must be at least 18 years of age and capable of entering into legally binding contracts under the laws of New South Wales, Australia to purchase products from this website.

4. Products and Descriptions

We aim to ensure all product descriptions, images and prices are accurate. However:

Colours and appearance may vary slightly due to screen settings.

We reserve the right to correct any errors, inaccuracies or omissions.

Products may be withdrawn from sale at any time.

5. Orders

When you place an order through the website:

You are making an offer to purchase the product.

We reserve the right to accept or reject any order for any reason.

An order is only accepted once we confirm dispatch.

We may cancel orders if:

Products are unavailable

Payment cannot be verified

There is an error in pricing or product description

6. Pricing

All prices are listed in Australian dollars (AUD) unless otherwise specified.

Prices:

May include or exclude GST (as indicated)

Are subject to change without notice

Do not include shipping unless stated

7. Payment

Payment must be made at the time of placing the order using the payment methods available on the website.

We use third-party payment providers. We do not store full payment card details.

8. Shipping and Delivery

Delivery times are estimates only.

We are not liable for delays caused by:

Courier services

Customs or regulatory authorities

Events beyond our control

Risk in the products passes to you upon delivery.

9. Returns and Refunds

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

We may also offer change-of-mind returns subject to:

The product being unused

Returned within 7 days

Original packaging provided

Return shipping costs may apply.

10. Intellectual Property

All content on this website, including text, images, graphics, logos and software, is the property of Heartfelt Community Limited or its licensors and is protected by intellectual property laws.

You must not reproduce, distribute or use any content without our prior written consent.

11. Website Use

You agree not to:

Use the website for unlawful purposes

Interfere with the website’s operation

Attempt to gain unauthorised access to systems

Upload harmful software or malicious code

12. Limitation of Liability

To the extent permitted by law, we exclude all liability for:

Indirect or consequential loss

Loss of profits or revenue

Loss arising from misuse of products

Nothing in these Terms excludes rights under the Australian Consumer Law.

13. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use and store personal information.

14. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or practices of those websites.

15. Force Majeure

We are not liable for failure or delay in performing our obligations where the delay results from events beyond our reasonable control, including natural disasters, strikes, supply chain disruptions or internet outages.

16. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

You agree that any disputes relating to these Terms or your use of the website will be subject to the exclusive jurisdiction of the courts of New South Wales.

17. Changes to Terms

We may update these Terms at any time by publishing the revised version on this website.

Your continued use of the website after changes are posted constitutes acceptance of the revised Terms.

18. Contact Us

If you have any questions about these Terms, please contact us at:

Email: [email protected]
Phone: 1800 860 310